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FAQ's
Electronic ticket (e-ticket) is a paperless electronic document with a unique confirmation number that replaces the hassles of a paper ticket. When you purchase an e-ticket, we email it to you within 30 minutes of your booking. Simply print it out and bring it with you along with a valid travel documents to the airline counter when checking in for your flight.
Yes, you can book travel for infants less than two years of age on Faremakers. Make sure they have valid proof-of-age documents when they're checking in, and remember that infants must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult. To avail of infant fares, the infant must be under 24 months of age throughout the entire itinerary that you're booking. This includes both outbound and return journeys. If the infant is 24 months or above on the return journey, you need to make a separate booking using a child fare.
A maximum of 5 seats can be booked at one time. If you need to book for more than 5 travelers you will have to re-complete the booking process for the additional travelers.
Yes, you can book multi city trip on faremakers.
Yes, faremakers offering discounts in the shape of special offers, Stay sharp and you might grab a great deal and subscribe to for news alerts so we keep sending you promotions via emails.
Clear your browser cache and try the search again. If you still don't get any flight results, it may either be because we can't find flights for that route or because there's no availability of flights for your dates.
We do not have an option of entering the frequent flier number at the time of booking domestic flights. However, we can certainly pass on your frequent flier number to the airline. Just call us as soon as you book your ticket and tell us your trip id and your frequent flier number.
We'll send you an SMS and an email to confirm your flight booking.
No, you don't. If you really want to, though, you can by writing to our Customer Support Team at support@faremakers.com or by contacting the airline directly.
Faremakers doesn't do pre-seating. Some airlines will confirm your seat assignments - their rules for doing so vary - so call your airline directly to check whether you get to choose your seat. please call our customer care any time between 9 am and 7 pm Pakistani time at 03 111 147 111.
We'll send your e-ticket details to the email address you gave us when you made your reservation or in case you are registered customer so we will send your e-ticket on same email address from which you are registered.
You need to show your e-ticket confirmation email and your e-ticket number at the check-in counter. The airline representative will issue your boarding pass at that time.
Yes, you do. Some airports don't allow you inside without a printout of your e-ticket, so be sure to carry one with you. If you've forgotten your e-ticket printout but can get to a computer, use our handy Faremaker Ticket service (www.faremakers.com/ticket)to print yourself a copy.
If this happens, email us immediately on support@faremakers.com and we'll help you process a lost ticket application.
Yes. The airline and airport authorities may or may not check your ID proof but we strongly recommend that you carry a government-issued photo-id proof with you whenever you fly.
Just visit http://www.faremakers.com/terms/airline_terms.shtml and select the airline you're flying. You can find the baggage limit under the 'Baggage Allowance' section.
Unfortunately, a child cannot be added to an existing reservation. You will need to book a separate ticket for your child or please call our customer care representative any time between 9 am and 7 pm Pakistani time at 03 111 147 111.
You can call us to check if the airline you've booked with entertains change-of-name requests. We suggest please enter your name as per the passport. However, if the airline doesn't allow it, you'll have to cancel and re-book the ticket.
Go to www.faremakers.com/ticket. Enter your Trip ID and the last name of any of the passengers and you'll be able to see your e-ticket. Print it or email it.
Just login to your Faremakers account (www.faremakers.com/account) using the email id you provided us while booking and your password. On your Trips page you'll be able to access all your completed and upcoming trips. If you've forgotten the password, you can use the 'Forgot password' feature
Just call us and tell us your trip ID. We'll find out if your airline supports title change and if it does, we'll pass on your details to them. If the airline doesn't allow title change you'll have to cancel and then re-book the ticket with the correct title.
Yes, just enter the details of the passengers you want to book for when you're asked to enter traveler-details at the time of booking.
Four easy steps, after you enter in customer support page. 1. Select refund and cancellations 2. Click on the "Cancellations" link 3. Enter your necessary information in required fields 4. Hit the "Make cancellations" button We'll send you a confirmation email telling you what to do next. In case you not received any email so please call to our customer representative on our toll free number. All cancellations incur a cancellation fee which will be deducted at the time of the refund. Please keep in mind, however, that most international fares do not refund utilized tickets it's depend the refund policies. If you have more questions about the cancellation process, please call our customer care any time between 9 am and 7 pm Pakistani time at 03 111 147 111.
If the flight you booked got cancelled, you are entitled to a full refund after deduction of online card payment charges and reversal charges. 1. We request you to cancel your booking online first. 2. Once you have done this, please send an email to support@faremakers.com along with your Trip ID and if you mention that your flight was cancelled, we will make sure you get a full refund, after verifying the same with the airline.
The cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what's applicable in your case, check the fare rules mentioned on the booking page when you're making your reservation (in case you missed it then, you can always go back to your Faremakers Account and check out your trips pages).
We will credit the money back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card after settle online payment charges.
We usually process the refund within 4 working days of cancellation. However, it may take time as per the Air Line policies mostly refunds come after 40 to 45 working Days.
We're extremely sorry for the goof up. Hop on to our Complaints Forum and holler for help. Someone will get back to you pretty soon.
We strongly recommend that you let us know immediately after cancelling directly with the airline. Depending on your bank, the refund generally takes 40 to 45 working days (from the day we find out about the cancellation) to get processed.
You can change the date or time (or both) of your travel; however, you cannot change the sector(s) on which you're already booked. For example, if you're booked on a flight from Lahore to Karachi, you can't change your destination to Islamabad. Please note that airline changes are not allowed in case of amendments. However, you can cancel your existing reservation and re-book a different airline of your choice online.
All amendments varies from airline to airline. In addition to this fee, Faremakers charges an amendment handling fee per passenger per sector. We'll collect these charges from you when we make the changes to your travel plans. We'll also collect the difference in fare, if any, applicable when the amendment is made.
We'll email your amended tickets within 60 minutes of making the change to the email address you used for the original booking.
Yes, you can cancel the amended ticket online or call customer support and cancel the same.
Yes, you can. For instance, search for London Heathrow by typing LHR.
Just like for domestic flights, you can book Economy Class and Business Class for International flights too. A number of carriers also have First Class on some routes, which is a higher level than Business Class.
A direct flight is a point to point (city to city) flight that is either non-stop or has one or more intermediate stops, but with no change of aircraft. Changing aircrafts and terminals increases the duration of your journey. Direct non-stop flights are generally the shortest in duration followed by direct flights with stops.
An indirect flight is one where stopovers via intermediate cities are involved. Indirect flights involve change of aircraft and often a change of terminal. It is not permitted to break your journey in a transit city.
A stopover is a stop you make at one or more cities during your trip, which involves a change of aircraft. Generally, the duration of a stopover is longer than 48 hours. For instance, you might want to stopover for a few days in Dubai, on your way to London.
A transit airport is one where you land for a break in your journey. You may or may not change aircrafts at the transit airport but you will definitely not be able to leave the airport when you're in transit. Your itinerary will give you the details about the duration of transit time. Need more information? Call our customer care services department any time between 9 am and 7 pm Pakistani time at 03 111 147 111
In most cases, you will need to change terminals in order to board your connecting flight. Often the terminals are at quite some distance from each other and you'll need to set aside some extra time to walk from one to another. Do make it a point to enquire about your terminal as soon as you arrive, since gate numbers and terminals can change at the last moment.
If you're concerned that you may not have enough time between your flights, please call our customer care any time between 9 am and 9 pm Pakistani time at 03 111 147 111. They'll tell you the duration of your transit and how long it will take you to go from one terminal to another. Don't sweat; they'll make sure that you feel comfortable with your connection.
Yes, you can book tickets for infants and Children on Faremakers. However, we do not yet book tickets for unaccompanied minors. When booking international flights for infants, please keep these points in mind: • Every passenger requires a valid passport. • Infants and children must be accompanied by an adult at least 18 years old. • You can book no more than one infant (under 2 years) per adult. But one adult can fly with a child and an infant. • The infant must be under 24 months of age while travelling the outbound sector to qualify for an infant fare.
As a child under 2 years of age does not legally require a seat to fly, it's really up to you to decide whether the infant should have a seat or no. Which is the reason why the cost of a ticket for an infant is different from the cost of a ticket for a child who is more than 2 years old (children over the age of 2, however, must have their own seat). To book a seat for an infant, please select child at the time of search and the cost will be provided.
You can book up to 5 travelers per booking.
• Passport: Your passport must be valid for at least 6 months from the outbound date of travel. All travelers must have individual passports including children and infants. • Visa: You must be in possession of a valid visa for countries that do not facilitate visa on arrival. You may require travel insurance and a pre-determined amount of foreign currency to qualify for a visa to certain countries. • Transit Visa: Some countries require you to have a valid transit visa even if you're not stopping reroute. For instance, Pakistani passport holders flying to Canada via any of the US airports will need to hold a valid US visa for transit. Entry and transit requirements are subject to change and you are advised to check the requirements prior to travel. • Foreign currency: Check the foreign currency requirements for the country you're visiting. Sometimes there is a minimum requirement and in most cases one should be in possession of a credit card that can be used internationally.
You can place a request for your special in-flight meal on our site. However, please note that for some short haul flights, hot meals may not be served. Also, some airlines will charge separately for certain meals and special drinks. Generally, soft drinks, tea and coffee are included in the ticket cost.
Please convey your seat preference to our customer service center. We'll have to contact the airline directly before we can confirm your preferred seat. Bassinets seats for babies can be requested through the Faremakers customer service centre too. There is often a high demand for a limited number of seats in bassinet locations, so book well in advance to avoid disappointment.
A wheelchair can be requested through the Faremakers customer service centre. Some Airlines charge for the same and to be paid at the airport. Some airlines require a medical certification to be submitted prior to travel. For all special requests, call our customer care center any time between 9 am and 7 pm Pakistani time at 03 111 147 111. All special requests are subject to confirmation from the airline.
Yes, you can add your frequent-flyer number to call our customer care center any time between 9 am and 7 pm Pakistani time at 03 111 147 111 However, please note that accruing miles/points on the flights you book is subject to confirmation from the airline. Some promotional fares do not qualify for frequent flyer miles/points.
We'll send you an email to confirm your flight booking.
Your booking will be completed after you complete the 4 steps of the booking process successfully. Next step would be keeping your passport details handy as our customer service representative will be calling you for this information. Alternatively, you may call our customer care center any time between 9 am and 7 pm Pakistani time at 03 111 147 111 - within Pakistan and provide us with the details within 24 hours. This information is mandatory in order to ticket your booking.
No, confirmation of flight reservations is no longer required. Your ticket is a sufficient confirmation of your booking
We'll send your e-ticket details to the email address you gave us when you made your reservation.
You need to show your e-ticket confirmation email at the check-in counter. The airline representative will issue your boarding pass at that time.
Yes, you must carry the e-ticket confirmation e-mail with you. Some airports do not allow entry without a printout of your e-ticket, so be sure to carry one with you.
Cabin and checked-in baggage limit varies from airline to airline. Some airlines have baggage weight restrictions and others have a specific number of pieces permitted. Please note that restrictions on baggage apply to both checked-in bags as well as cabin baggage. Often, you'll be asked to pay for any checked-in luggage that exceeds the weight permitted. Cabin luggage that exceeds the weight limit is not permitted and will have to be checked in. Keep these pointers in mind: • Remember to find out checked-in and hand baggage allowances. • Don't pack valuables in your checked-in baggage. • Carry medication, money and important documents in your hand baggage. To find out the baggage allowance of the airline you're flying or more information about baggage, call our customer care center any time between 9 am and 7 pm Pakistani time at 03 111 147 111.
Four easy steps, after you enter in customer support page. 5. Select refund and cancellations 6. Click on the "Cancellations" link 7. Enter your necessary information in required fields 8. Hit the "Make cancellations" button We'll send you a confirmation email telling you what to do next. In case you not received any email so please call to our customer representative on our toll free number. All cancellations incur a cancellation fee which will be deducted at the time of the refund. Please keep in mind, however, that most international fares do not refund utilized tickets it's depend the refund policies. If you have more questions about the cancellation process, please call our customer care any time between 9 am and 7 pm Pakistani time at 03 111 147 111.
The cancellation charges depend on many factors, such as: 1. Airline: Often, different airlines have different cancellation charges and policies. 2. Sector: Some sectors have higher cancellation charges than others. 3. Fare Structure: Some fares attract higher cancellation charges than others. 4. Time of cancellation: Usually, the closer it is to the departure date, the higher the cancellation charges.
Faremakers will credit the money back to the account you used when making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card. Please remember that the cancellation charges will be deducted from the refund amount, before the refund is made.
We usually process the refund within time of cancellation. However, it may take time as per the Air Line policies mostly refunds come after 40 to 45 working Days.
We're extremely sorry for the goof up. Please mail us at support@faremakers.com. Someone will get back to you within 24 hours.
You can change the date, the time or the sector (or all three) of your travel, 48 hrs prior to the departure. For example, if you're booked on a flight from Lahore to London, you could change your destination to Paris but will have to pay for the amendment. The tickets will be re- issued after you've made the payment and will be mailed to you in 24 hours.
All amendments come at a fee that varies from airline to airline. We'll collect these charges from you when we make the changes to your travel plans. We'll also collect the difference in fare and taxes applicable when the amendment is made.
We'll email your amended tickets within 24 hours of making the change to the email address you used for the original booking.
Yes, you can cancel the amended ticket online or call customer support and cancel the same.
Go to Faremakers.com and search for International Hotels. We have over 150000 properties in all price ranges to choose from. Alternately, you can call our customer care and they will help you out.
• Please allow yourself plenty of time to go through the airport security checks, as you may have to queue up, particularly at peak times. • All electronic items such as laptops and mobile/cell phones may be subject to additional screening. • Keep your boarding pass and passport within easy reach to show to the security staff. • Wear shoes that can be taken off and put back on relatively easily. • Limit the amount of jewellery or other metal objects that you wear. • Remove all metal objects prior to passing through the metal detectors.
• Drink adequate fluids. • Avoid smoking and beverages which contain alcohol and/or caffeine, both before and during the flight. • Walk around the cabin and stand up in your seat area to stretch your arms and legs, whenever possible. • Wear loose-fitting, comfortable clothes and shoes.
• Time difference between Pakistan and your destination. • Weather at the destination. • Currency and electricity details of your destination. • Distance of your destination airport from the city center. Also, how to reach the city centre. Got questions or concerns? Call (9 am to 7 pm - Pakistani time) • 03 111 147 111
Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn't exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra-guest charges and the maximum number of people allowed in the room you've booked.
When making your booking, select the number of children traveling with you from the 'Children' drop-down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of passengers in your search.
Contact our Customer Support Team with your request and we'll do our best to get you what you ask for. However, your request is ultimately subject to availability when you arrive at the hotel.
We'll send you an email confirmation for your hotel booking.
No, you don't. If you really want to, though, contact us at hotels@faremakers.com to confirm your reservation. You can also contact the hotel directly if you prefer.
If a confirmation page doesn't display once you complete your booking, check your email for a confirmation. If you don't get an email confirmation within ten minutes, let us know at hotels@faremakers.com and we'll send you your confirmation details.
If you don't receive an email after making a reservation, it could be that we have the wrong email address on file or your Internet Service Provider blocked the email thinking it was spam (junk mail? from us? perish the thought). Check your spam folder, just in case, and add our email address - hotels@faremakers.com - to your address book so that it doesn't get filtered out next time. In the meantime, contact us at hotel@faremakers.com so we can send you an email confirmation. Be sure to include the following information: 1. The name the reservation was booked under 2. The hotel name and location (city) 3. The check-in/check-out dates
The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel's reservation department is closed). Please note that this doesn't apply to bookings made for the same day. Got questions or concerns? Call (9 am to 7 pm - Pakistani time) • 03 111 147 111
Typically, the hotel check-in time is between 12:00 to 14:00 hours or some where after 14:00 hours as well. (local hotel time). Check with your specific hotel for its exact check-in time.
Since your reservation is guaranteed with payment, the hotel is obliged to hold your room the day after your planned arrival date.
If you know you're going to arrive early at your hotel, contact our Customer Support Team. We'll do our best to accommodate your request, but it's ultimately subject to room availability when you arrive at the hotel.
1. Log in to your Faremakers Account fill in your username and password on the subsequent page and get your invoices from your account.
It depends on your hotel. Please go through the hotel's booking policy mentioned on the booking page while making the reservation (in case you missed it, you can always sign in to your Faremakers Account and check it out on your Trips pages).
Cancelling a hotel booking you made on Faremakers is super easy. Simply click on customer support cancelation and refunds and provide your required details, simply enter your details and send us request we will cancel your hotel and sent you an email as confirmation. or call our customer care center any time between 9 am and 7 pm Pakistani time at 03 111 147 111.
Well it depends. The cancellation charges depend on the hotel, time of stay ('season' time, 'off-season' time), and time of cancellation. To know what's applicable in your case, check the hotel's booking policy mentioned on the booking page while making the reservation (in case you missed it, you can always sign in to your Faremakers Account and check it out on your Trips pages). Apart from the cancellation charges levied by the hotel, Faremakers charges will be apply for every hotel cancellation.
We will credit the money back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card after deduction of online card payment charges.
It may take slightly longer to reflect in your account statement as this depends upon your bank. We've noticed that it takes about 40 working days for most refunds to hit their respective accounts.
We're extremely sorry for the goof up. Hop on to our Complaints forum and holler for help. Someone will definitely get back to you soon.
Most of the Hotel doesn't support modifications. For Instance we have to check from the hotel otherwise, you'll have to cancel your existing booking and make a new one. Please call our customer care any time between 9 am and 7 pm Pakistani time at 03 111 147 111.
Faremakers charge your payment when you enter your card detail, click on pay button if you received message that your payment charged successfully, so it is confirmed that amount has been charged.
As soon as you have completed the booking process, you will receive the hotel voucher with all your booking information.
We accept all Domestic Debit & Credit Cards for online payment with the logo of visa and marster. 1. Select debit cards issued by following banks: (list of banks name )
Yes. Faremakers.com use SSL Certificates, which is an assurance that it follows the best security practices adopted by major online vendors. Any information you enter when transacting with Faremakers.com is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties.
The CVV stand for Card Verification Value is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV code during your transaction to make sure that the card is, in fact, in your possession.
For Visa/MasterCard: Your CVV is the three-digit code after the last four digits of your credit card number on the back of the card within the signature field.
We're Faremakers, remember? No obscure company name is going to appear on your statement. Your purchase will be charged under Travel Channel Int. (Pvt) Ltd..
Verified by Visa is a product offered by Visa in conjunction with the bank that's issued your card. VBV stand for verified by visa uses personal passwords or identity information to help protect Visa card numbers against unauthorized use. VBV is available for most Visa cards from participating financial institutions.
VBV provides an extra level of protection for online shopping and helps to prevent unauthorized online use before it can happens.
You can ask the help desk or Call Center of the card issuing bank and confirm whether or not your card offers the VBV facility.
VBV protects your existing Visa card with a password that's been created by you and provides the added assurance that only you can use your Visa card online. For more details on VBV, please click here. http://usa.visa.com/personal/security/visa_security_program/vbv/verified_by_visa_faq.html
MasterCard Secure Code is a unique service that uses a private code to help protect your card against unauthorized use when you shop at participating online merchants. How does MasterCard Secure Code work? MasterCardSecure Code (The MasterCard Secure Code Program) is a comparable security facility to VBV. For more details click here. http://www.mastercard.us/securecode.html
Initially you can make maximum five transactions in a month or can make transaction of Two Hundred Thousands only whichever limit comes first. How to extend the Transaction Limit Yes there is option to increase the transaction limit, simply login to your id and click on "increase credit limit" select a tier and send us request. Once your transaction limits approved, so we will send you an email to your registered email address. This confirms you to precede your transaction. Or otherwise just send us request on support@faremakers.com or call on our customer services representative on our UAN 03 111 147 111
Faremakers works with most levels of your browser's privacy settings, so your experience will not change.
We do our best to serve you hot, fresh content. If you still see things that seem dated, try clearing your browser cache.
This will happen only if you're accessing our site using an old browser. Check with the certificate vendor for browser version compatibility, or switch to a newer browser.
Our site's usually pretty zippy, so it might actually be your Internet connection that's slow. Check with your Internet Service Provider to see if there's a problem on that end.
Faremakers.com works best on Internet Explorer (version 5.5 or later), Firefox/Mozilla (Firefox 1.x or later) and Google Chrome latest version.
If this happens, just take a deep breath and try again. If your booking fails in the middle of a payment process, we'll let you know if you get slapped with any erroneous charges.
Yes. Cookies help make us more responsive to your needs and allow us to tailor our site to your interests, giving you the Faremakers experience you know and love.
A fare alert is a tool to help users keep track of airfare fluctuations through periodic email notifications, and thereby save big by making better decisions on the best time to buy or best time to fly. You can set a fare alert for your chosen sector and travel date, and we would send you regular emails with the cheapest daily fare for those dates.
Yes, you can set as many fare alerts as you'd like. You can set multiple fare alerts at www.faremakers.com/alerts.
We believe fare alert are helpful to: Track fare history - Air-fares constantly fluctuate, and hence it isn't easy to decide when is the best time to buy a ticket. With fare alerts, you can now conveniently track fare history right in you inbox, and book in advance, thus avoiding exorbitant travel fares. Know when to fly and buy - Through fare alert emails, you can now know which are the best dates to travel, since air-fares vary across dates. Thus, if you not sure when is the best time to fly, you can now track that through fare alert emails.

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